Exchange & Return Policy
At Chronora, every timepiece is crafted with precision and care. To maintain the highest quality standards, we have a structured exchange and return policy.
1. Return & Exchange Period
Customers may request a return or exchange within 3 days from the date of delivery.
Requests submitted after this period will not be accepted.
2. Eligibility Conditions
To be eligible for a return or exchange, the watch must meet all of the following:
• Unused and unworn
• Free from scratches, marks, or damage
• All protective plastics intact (including glass and crown)
• Not resized, adjusted, or modified in any way
• Returned in original packaging with:
• Box
• Warranty card
• All accessories and documents
Chronora reserves the right to reject any return that does not meet these conditions.
3. Return Reasons
Returns or exchanges are only accepted under the following conditions:
• Product has a manufacturing defect
• Incorrect item delivered
• Item significantly differs from description
Returns based on:
• Change of mind
• Personal preference
• Size or style dissatisfaction are not accepted.
4. Exchange Policy
• Eligible items may be exchanged once for another Chronora product of equal or higher value
• If the new item is higher in value, the customer must pay the difference
• Exchanges are subject to stock availability
5. Refund Policy
• Refunds are only approved if the product is defective or incorrect
• Approved refunds will be processed to the original payment method within 7–14 business days
• Shipping fees are non-refundable
7. Final Sale Items
Limited editions, customized watches, and special releases are non-refundable and non-exchangeable
8. Warranty
All Chronora watches are covered by a 2-year warranty against manufacturing defects.
The warranty does not cover:
• Wear and tear
• Scratches or damage caused by misuse
• Water damage beyond stated resistance
